FAQ

• Browse for bouquets using the categories listed at the top of the online shopping screen.
• Add the bouquet(s) of your choice to the shopping cart, you can check the order and make changes at anytime by using the checkout facility.
• When you are completely happy with your order continue through the checkout process. We accept payment by MasterCard, Visa card, Visa Delta, Switch and ApplePay. We do not except American Express.

If any additional product information is needed or you have any questions that need clarification do contact our Customer Service team e: [email protected] Monday to Friday 9.30am to 8.00pm.

When we have authorised your order we will confirm in writing by email. This process is an acceptance in purchasing items from Chelsea Florals Ltd. We will send you a confirmation email setting out the details of your order.

The contract will only become valid once we send you a second email confirming dispatch.

If we have not yet couriered your items, you are able to cancel your order by calling our Customer Services. One of our advisors will do their best to change your order status.

With items that have been dispatched we cannot accept cancellations only where the items are faulty or damaged. We also do not agree to any products that have been unsealed or tampered with from their packaging in anyway.

The majority of our products are on a short delivery time normally up to 1 - 3 working days.
With our limited edition items these work on a first come first served basis but we will do our upmost to complete your order.

Please contact your card issuer or we can accept bank transfer or payment by cheque however, we do need up to 7 working days for clearance purposes.

We accept the following credit card payment methods: Visa, Visa Debit, Mastercard, Switch and ApplePay. We do not except American Express.

When you place an order, we need to know your name, address, email address, delivery address and payment details.
Payments are processed live through Opayo a leading online payment gateway, being PCI compliant all transaction details are secure, twenty four hours a day, seven days a week.
Your personal payment card details are logged only by our gateway provider, Opayo. These are kept in a hosted and encrypted environment of a high standard to secure your payment information.
The only data we keep at Chelsea Florals Ltd is your contact information and your up to date order information, which is stored on secure encrypted servers.
Orders are processed on either the same or next working day. Orders are tracked until delivery is completed. We may contact you by telephone if there is any information we need to clarify.

We do work with affiliated partners these external websites are an additional service to our customers and do not have any relation to our terms and conditions, privacy policy.
Any products ordered from associated websites are subject to their own terms and conditions, privacy policy and have no binding contract with chelseaflorals.co.uk Please check these sites terms thoroughly before any purchases are made.

When viewing our site chelseaflorals.co.uk you are agreeing to our Privacy Policy. If you do not agree to this policy, please do not view this site.
We are allowed to change our Privacy Policy at anytime and information will be updated on helping you to understand our website.

All prices on the website are inclusive of VAT.
We may alter product prices on the website to show any increase in the cost of products this normally for tax or duty rises.

All pricing featured on our site are exclusive of packing and postal costs. We aim to deliver products within 1 - 3 working days.
Orders are shipped to the address given by the cardholder.

Products are allowed to be returned within 14 working days (starting from the date of receipt of the goods) in its original condition (i.e. unused, unworn and in its original packaging) for a refund of the price you paid for the item.
We require a week to complete this process.
If we find that the product has not been returned to us in perfect condition, we reserve the right to refuse to refund the price paid for the item, or deduct up to 20% of the original selling price from the refund amount.

How do I get in touch with Customer Services?
If you have any comments with regards to service you've experienced online please contact our Customer Services team:
e: [email protected]
Our opening hours are Monday to Friday 9.30am to 8.00pm